FAQ

We accept the following credit cards: MasterCard, Visa, American Express, Discover, JCB and Diners Club. We also accept payment by PayPal. If you decide to use this method, you’ll be taken to PayPal website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

Yes. Since our domain starts with “https“, all transactions are SSL Secured.

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Please first make sure that you have sufficient funds and you put all the numbers correctly.

Unfortunately, sometimes our automatic fraud detection system can prevent real payments. If this is the case, we kindly ask you to try another card.

If you don’t have any other card, please contact us via support@beautydeluxe.online and our support team will assist you to solve the issue.

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://beautydeluxe.online/account/register and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at support@beautydeluxe.online just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via support@beautydeluxe.online, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Yes, we are proud of providing shipping over 160 countries all over the world.

However, there are some locations that we are unable to ship. If you happen to be located in one of those countries, we contact you and provide full refund.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may or may not get custom fees when they arrive to your country.

We have 30 day guarantee after delivery.

If you are not satisfied with your purchase and wish to return an item, please let us know within 30 days from receiving your order.

Please contact our customer service team via support@beautydeluxe.online. Providing the return is within the 30-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

Please contact us within 7 days from receiving your order if you received merchandise that is defective, incorrect, damaged or missing.

To ensure a smooth return, please include your order number, photographs of the item(s) and all related references upon receiving your package.

We will do our very best to resolve your case as soon as possible.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within 5-7 business days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via support@beautydeluxe.online with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $10, $20 or $50.